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Emotional Intelligence | Part II

Updated: Jan 25, 2023

In our previous blog, Emotional Intelligence Part 1, we learned what emotional intelligence is and why it is important for your company. When emotional intelligence is implemented and utilized through your team, it makes your company more successful and allows your team to develop meaningful interactions with everyone they come in contact with. From your team to your guests, everyone will leave more satisfied, feeling like they were heard and understood.

Is emotional intelligence something my team can learn?

Emotional intelligence is absolutely something your team can learn. Though it is much more difficult to develop than hard skills, reaching your team and enhancing their soft skills is important. Just like any social skill, you learn from experience and from reflecting how each interaction could be improved. Because emotional intelligence is something that you learn from experience, it takes a lot of self-evaluation and observance of how you reacted to situations. Knowing how you reacted and how to better react next time you are in that situation is the premise of learning and developing your emotional intelligence.

How can we improve our team’s emotional intelligence?

To improve your team’s emotional intelligence there is one crucial element that must be at play; upper management must genuinely want to develop their team and believe in the importance of emotional intelligence. Once there is an equal interest in bettering the team’s understanding of emotional intelligence, there are four key domains to focus on. The four main domains to focus on are self-awareness, self-management, social awareness, and relationship management. Approaching each domain should be a personal experience. Self-awareness is something that each team member needs to understand and be proficient in. Each team member needs to know and be able to effectively implement their best work style. By helping your team develop their self-awareness, it will push them to be a better worker and become more reliable for self-management. Self-management can be developed by teaching meditation. Social awareness will be directly impacted from advancing the self-awareness. Social awareness also promotes better listening skills and develops relationship management. Relationship management can be improved through team-building activities that foster empathy and promote better understanding of others and by developing a shared work culture that is diverse, inclusive, and supportive.

Between this blog and our previous, we hope that you now have a better grasp on what emotional intelligence is, its importance in your workplace, and how to improve your team’s emotional intelligence. By developing your team, you will see an increase in productivity and in consumer satisfaction.


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