Les Clef d'Or 101
Have you ever walked through a hotel lobby and met a lady or gentleman wearing a lapel pin with two crossed, golden keys? You may not...
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Oct 22, 20213 min read
The History of the Pineapple
The pineapple is internationally known as the symbol of hospitality and welcoming, so it is fitting that much of the industry has adopted...
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Sep 24, 20213 min read
Gratuity Etiquette at Hotels
Many are aware of gratuity etiquette when dining at a restaurant, but many aren't aware of gratuity etiquette at hotels. Most, especially...
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Sep 10, 20212 min read
Prix Fixe vs. À La Carte Menus
Fine dining experiences appeal to all five senses in immaculate ways and each is strategically decided upon. Every restaurant has many...
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Jul 22, 20213 min read
Social Media and Hospitality Go Hand-in-Hand
Nearly four million people are on social media today, updating the internet on their whereabouts, and day-to-day activities. When they...
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Jun 23, 20213 min read
Luxury In-Room Services Around the World
Endless factors can play into where we decide to spend our precious vacation time. Are we looking to relax and lay by the pool and be...
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Jun 3, 20212 min read
Instagrammable Service
At one time or another, we have all found ourselves mindlessly scrolling on our phones, come across a beautiful picture of someone on a...
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Jun 3, 20212 min read
Creating Magic Throughout Hospitality
Magic. When you think of magic what do you think of? Personally, I think of a Cinderella’s pumpkin being turned into a carriage or a...
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Jun 3, 20213 min read
Luxury Bars | The Experience
See Luxury Bars Part I: Drinks & Cocktails In this two-part series we have been looking at what draws the tourist or guest to these...
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Jun 3, 20213 min read
Ways to Make Service Memorable
“Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards...
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Jun 3, 20213 min read
It’s NOT about the Stars and Diamonds
Imagine you are planning a trip somewhere and you are trying to decide where you want to stay or spend time. Where do you start? Most of...
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Jun 3, 20212 min read
When the Facility is More Luxurious than the Service
There is nothing worse than entering a venue that looks beautiful and has incredible attention to detail, only to find out that the...
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Jun 3, 20212 min read
Transactions vs. Interactions
Hospitality properties can provide one of two types of service: transactional and interactional. Transactional service has its place in...
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Jun 3, 20214 min read
Experience vs. Service
Have you ever left a luxury restaurant or hotel thinking ‘I could have had the same service somewhere else for half the price’? If so,...
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Jun 3, 20216 min read
Providing a G.I.A.N.T. Service Experience
In today’s world of guest service, everyone and every place is trying to perfect the experience their guests will receive. Within the...
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