"Impressions of Service" Podcast | Episode 4: Guests have the Illusion of Control
Our fourth Episode discusses a unique topic of how much control a Guest really has when staying at a luxury hotel or eating at a fine...
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- Nov 5, 2021
- 3 min
Les Clef d'Or 101
Have you ever walked through a hotel lobby and met a lady or gentleman wearing a lapel pin with two crossed, golden keys? You may not...
67 views
- Oct 22, 2021
- 3 min
The History of the Pineapple
The pineapple is internationally known as the symbol of hospitality and welcoming, so it is fitting that much of the industry has adopted...
155 views
- Sep 24, 2021
- 3 min
Gratuity Etiquette at Hotels
Many are aware of gratuity etiquette when dining at a restaurant, but many aren't aware of gratuity etiquette at hotels. Most, especially...
165 views
- Sep 10, 2021
- 2 min
Prix Fixe vs. À La Carte Menus
Fine dining experiences appeal to all five senses in immaculate ways and each is strategically decided upon. Every restaurant has many...
43 views
- Aug 4, 2021
- 3 min
In-Room Dining - Is It Still a Thing?
The thought of having a tray full of delectable food and drinks brought straight from the kitchen to your room to enjoy anytime time of...
32 views
- Jul 22, 2021
- 3 min
Social Media and Hospitality Go Hand-in-Hand
Nearly four million people are on social media today, updating the internet on their whereabouts, and day-to-day activities. When they...
29 views
- Jun 23, 2021
- 3 min
Luxury In-Room Services Around the World
Endless factors can play into where we decide to spend our precious vacation time. Are we looking to relax and lay by the pool and be...
46 views
- Jun 3, 2021
- 2 min
Instagrammable Service
At one time or another, we have all found ourselves mindlessly scrolling on our phones, come across a beautiful picture of someone on a...
16 views
- Jun 3, 2021
- 2 min
Creating Magic Throughout Hospitality
Magic. When you think of magic what do you think of? Personally, I think of a Cinderella’s pumpkin being turned into a carriage or a...
97 views
- Jun 3, 2021
- 3 min
Luxury Bars | The Experience
See Luxury Bars Part I: Drinks & Cocktails In this two-part series we have been looking at what draws the tourist or guest to these...
16 views
- Jun 3, 2021
- 3 min
Ways to Make Service Memorable
“Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards...
40 views
- Jun 3, 2021
- 3 min
Luxury Bars | Drinks & Cocktails
What does a “Luxury Bar” mean to you? Could it be the size of the drink? Maybe if the bar has complimentary snacks along with the drinks?...
32 views
- Jun 3, 2021
- 3 min
It’s NOT about the Stars and Diamonds
Imagine you are planning a trip somewhere and you are trying to decide where you want to stay or spend time. Where do you start? Most of...
87 views
- Jun 3, 2021
- 2 min
When the Facility is More Luxurious than the Service
There is nothing worse than entering a venue that looks beautiful and has incredible attention to detail, only to find out that the...
17 views
- Jun 3, 2021
- 2 min
Transactions vs. Interactions
Hospitality properties can provide one of two types of service: transactional and interactional. Transactional service has its place in...
30 views
- Jun 3, 2021
- 4 min
Experience vs. Service
Have you ever left a luxury restaurant or hotel thinking ‘I could have had the same service somewhere else for half the price’? If so,...
20 views
- Jun 3, 2021
- 6 min
Providing a G.I.A.N.T. Service Experience
In today’s world of guest service, everyone and every place is trying to perfect the experience their guests will receive. Within the...
25 views
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